Return & Refund Policy – Kakimaa

At Kakimaa, we care about your satisfaction and aim to provide high-quality products with a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 5 days from the date of delivery.

Only products that are unused, unwashed, unaltered, and in original packaging with all tags intact will be accepted.

For damaged, defective, or incorrect products, you must share unboxing video and product images as proof within the 5-day window.

Products purchased during sale or clearance may not be eligible for return unless damaged or incorrect.

How to Initiate a Return

To begin a return request, please contact our support team through:

Email: support@kakimaa.com

OR

Return Request Form on the website (if applicable)

Please include:

Order Number

Reason for Return

Product Images / Unboxing Video (if damaged or incorrect)

Once reviewed, our team will contact you with pickup or return shipment instructions.

Refund / Settlement Process

Once the returned product is received and inspected, your refund will be processed.

Refund amount will be settled within 7 working days to the original payment method or as store credit, based on your chosen option.

Shipping charges (if any) are non-refundable.

Exchange Policy

Exchanges are subject to product availability.

If the requested product is unavailable, we will process a refund instead.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Innerwear, accessories, personalized or custom-made items, or products marked non-returnable.

Order Cancellation

Orders can be cancelled before dispatch. Once shipped, cancellation is no longer possible and must follow the return process.

Need Help?

For any questions, feel free to reach us at:

📩 support@kakimaa.com

🕒 Available Monday–Saturday, 10 AM – 6 PM